Refund & Returns
We aim to provide a seamless shopping experience, and if you are not satisfied with your purchase, our return & refund policy ensures a hassle-free resolution
Overview
Our website address is: https://fittastik.com.
Returns Policy
All SALES ARE FINAL. Fittastik.com operates under a strict no refund or returns, however your satisfaction is our priority. If your order doesn’t meet our high standards or you’re not completely satisfied, please contact us right away.
Return Requirements
To be eligible for a return, items must:
- Be unused and in original packaging
- Be returned within 10 business days of receipt
- Be sent to our return address with tracking
Return Request
- Email – customerservice@fittastik.com
- Subject – Defective Product Claim – Order # [Number}
- Include – Photos, order number, description of error defect
- Response Time – General response time 2-3 days (not include holiday hour changes)
Returns Process
Once we approve your return request, please ship the item to:
13901 Midway Rd. #102-172
Dallas, TX 75244
Please note: Customers are responsible for return shipping costs. We recommend using a trackable shipping method.
When we receive and inspect your return, we’ll email you to confirm receipt and let you know whether your refund or exchange has been approved.
What This Means:
- No monetary refunds will be issued for any reason
- No products returns are accepted
- No exchanges are permitted
- No store credit will be provided
- No cancellations once order is confirmed
- All products and services purchased
- No product returns are accepted
- Digital downloads and subscriptions
- Physical merchandise and equipment
- Meal prep subscriptions
- Fitness accessories and apparel
- All promotional and discounted items
- Gift purchases and gift cards
- Product Selection
- Carefully reviewing all product descriptions
- Verifying sizes, colors, and specifications
- Checking compatibility with your needs
- Reading ingredients lists and nutritional information
- Confirming shipping address is correct
- Verifying contact information and shipping information
- Double-checking quantities and items in cart
- Ensuring payment method is valid
Refunds
If approved, your refund will be processed and automatically credited to your original payment method within 5-10 business days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded or exchanged.
Exchanges
We do not replace items if they are defective or damaged by the courier service.
Gifts
If the item was marked as a gift when purchased and shipped, you’ll receive a credit for the value of your return. Once the returned item is received, a refund for the value of the gift be credited to your account.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.
Shipping Returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact Information
Need help?
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